ME: Thank you for calling OCD. This is Vic. How may I.......
CLEARLYANIDIOT: Uh, yes ma'am. I need to make an appointment.
ME: Yes ma'am. I'll transfer you to appointments.
CAI: Uh, no I want to be transferred to *service advisor*'s appointment maker.
ME: They all have the same appointment makers.
CAI: *cutting me off* Uh, no. I know what I am talking about. I spoke with the girl who specifically makes appointments for *service advisor* and no one else. Now transfer me to her.
ME: Do you remember her name? Was it *appointment setters 1or2*?
CAI: My daughter knows. I had an appointment this Friday but I need to reschedule it cause my daughter, well she has the lung-gitis. So I just wanna re-schedule my appointment. With *service advisor*'s girl.
ME: *couldn't resist* The Lung-gitis, huh? Wow that sounds awful. I'll transfer you now. *transfers call to normal appointment setters. Am sure CAI knew no difference.*
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