Phone Call Idiocy...VIC: *points to mouth* Is this thing on??

ME: Thank you for calling Overprivileged Car Dealership. This is Vic. How may I direct your call?

DJW: I have an appointment for my "name brand" car. It's at 11:00 tomorrow and my advisor is R. My car is a "make and model" and color...and interior color.....and overprivileged features.

*uh....did she really just call to tell me she had an appointment?*

DJW: So..... is that all I need?

*huh?*

ME: Ma'am I'm not sure what you are needing.

DJW: Well, isn't that your job?

ME: Did you need to confirm an appointment?

DJW: Uh, yeah. Isn't that what you do?

ME: Oh, well I'll send you directly to appointments.

DJW: Oh, this isn't appointments?

ME: No, ma'am. This is the receptionist.

DJW: Oh, well, they should make that clear. When you answer the phone, you should say "How may I direct you" or something.

ME:Yes ma'am. I'll transfer you now. *pushes button*

*sonofamotherflippin J.F.Christmas....*
*While I crush the phone with an imaginary baseball bat.*
*...continuing to yell obscenities at the desk.*

I'm tellin you right now......Ninja and Penguin (the two bosses) better never ever say that I don't give good customer service. I.E. Kiss customer's a##es.
Oh, cause I so totally do.