Dear Customer standing at the dealership across the street,
I apologize for not knowing your voice when you called and not knowing if your appointment is this Thursday or next Friday. I will take the blame for all traffic issues, your "change oil" light being on and the cost of the oil change being too much. Furthermore, I will be glad to contact the government for you and tell them that the taxes on your vehicle were too high and you should recieve some sort of re-imbursement. I will also be sure to pass along that you are angry because we didn't make your smoothie "as good as the time before" last time you were in here and that is why you are currently across the street looking at different vehicles. I will mention that the bathrooms across the street are "prettier" and that the saleman you are currently working with is "more in tune with your sense of well-being". Lastly, I will be sure to take all blame for your hair getting "messed up" while you were at our lot because of "the building placement in conjuction with the direction the wind was blowing."
Sincerely, The Underpaid Receptionist
c/o The Overprivileged Office
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