Good call/ Bad call

Bad Call:

ME:Thank you for calling (Overprivileged Car Dealership). This is Vic. How may I direct your call.

BC: Yes, I own a 2010 (color, make and model of car) and it has a light on. I think it's the oil light and I'm not sure what to do about it or how to turn it off. It's a (color, make and model). The oil light is on....

(me trying to interrupt her to transfer her to appropriate person)

ME: Ma'am?...(she keeps talking about problem with car) ma'am?....ma'am?
(continues talking)...........

ME: (after 5 minutes of her talking) Did you need to make an appointment or speak with a service advisor?

BC: Service advisor, I guess they can help me, can't they?

ME: Yes ma'am...one moment. *pushes button*

********

Good Call:

ME: Thank you for calling (OCD), this is Vic. How may I direct your call?

GC: Service advisor please.

ME: One moment. *pushes button*


*Why do people insistently waste their own time by going on and on and on and on with things like this with the receptionist? I understand that sometimes you don't know where you need to be directed to. In such cases, say "My oil light is on. Who should I speak with?" Please don't ramble for five minutes about the COLOR of your car (which makes NO difference anyway). Time waste. Epic Fail. *