Loaner Car Rage

*While working in loaner cars. I walk the gentleman out to his SUV type car that he has requested.*

*May I also make a note that whenever one of our customers brings their car in for service they recieve a loaner car for FREE. They do not pay for it. It's absolutely free. And we put out about 40-60 loaners a day. That I have to go get, line up in the garage (several times a day in any weather) and put people in.*

MR. Exterior: Thank you for getting me the car I wanted.

ME: (Glad to see a thankful person- which is VERY rare.) It's no problem sir.

*I walk around vehicle, checking for damage. There is none. I hand him the key*

MR. Exterior: Oh, Do you have a WHITE one? I don't like silver.
*sigh*
*somebody beer me*

Let me say, that this is 1: a FREE service. 2. You will be in this car for one day- tops. 3. Now I have to go back out in the rain and search the entire parking lot with the beeper keys to locate a white SUV. Your Welcome.

So, I stick ten SUV smart keys in my pocket and go a-hunting. After ten minutes in the rain I am able to pull one up that is white.

MR. Exterior: I'm in kind of a hurry, so can we speed up the paperwork?

*internal violent fit of rage induced screaming and throwing things directly at his head.........outward smile*

ME: Sure can, sir.

*No matter what they say, they can't say I don't give great customer service.*