The System

I must paraphrase a statement I read recently:

*ahem*

Why do customers think we keep everything in "The System"?
This is not the Matrix.
I can not quantam jump and tell you what color your shoes were three Thursdays ago when you were in here last.
I can not see what kind of cat you put in your loaner car last year.
I don't know what time your appointment was on the oil change at the dealership across the street.

And yet they ask, "can you just look it up in your system?"

Uh, no, lady. I can't.
I feel like this shouldn't even have to be a topic of conversation.
I could understand if these were reasonable requests like
"What kind of car do I drive cause I am too lazy to go look for myself."
You know, things we actually keep in our computer files.
"What time is my appointment tomorrow?"....That I CAN look up.
But I am VERY sorry, sir. I can not tell you if you had a strawberry smoothie or raspberry last time you were in here. Even if I could look it up, Why does it matter?

*double sigh*

I tried to look in the system for you ma'am.

*sigh* .........But this is where I ended up last time I tried to dive into "the system" so I'm not gonna try it again........Look up your own information. Please.