Happy motherflippin Tuesday

Ok. It's phone week this week which means I get to answer all the phone calls, greet people when they walk in the door and do all the question answering my mind can handle.

*sigh*

So, to start Tuesday off appropriately, my first coffee goes down and I answer the phone as it rings.

ME: Thank you for calling (overprivileged car dealership), this is Vic. How may I direct your call?

HYSTERICAL: Is my car ready yet?

ME: I'm not sure ma'am. I'll have to transfer you to your service advisor. Who did you leave your car with today?

H: I don't know. Maybe that little girl who put me in the loaner car.

ME: No ma'am that wouldn't have been her. She only handles loaner cars. Who did you speak to when you dropped your car off?

H: I don't know!

ME: Ok ma'am. What's your name and I'll try and find out for you.

H: Can't you just tell me?

ME: No ma'am. Unfortunately, I don't have access to customers personal information. I'll be able to find out who your advisor is if you can give me your name.

H: I don't want to give any personal information to you. I want to talk to who I spoke with this morning.

*somebody beer me*

ME: Ma'am I can handle that for you, but I'll either need your name so I can look up who your advisor is or the advisors name.

H: Oh, you are being so difficult. I just want to know if my car is ready.

ME: Ma'am I have to have the necessary information to find out who your advisor is so I can transfer you to your advisor and he/she can tell you if your car is ready.

H: Listen, little lady, I don't have to put up with you. I just want to be transferred to my advisor.

ME: Absolutely ma'am. Who is your advisor?

*okay let me just say it is terribly hard not to lose my job over these people. Problem is, they see nothing wrong with this behavior. I am so seriously way grossly underpaid. WAY.*

H: Well you are supposed to be finding that out.

*beer me again...I'm already done with that first one.*

ME: Absolutely ma'am. But I have to know what your name is.

H: Oh, why didn't you just say so? It's Ms. White.

......................internally: sonofamotherflippin jose flippin christmas what a beeeeotch *as I crush the phone with a baseball bat*
......................outwardly: ME: Yes ma'am. Hold on one second while I look that up for you.

Oh and by the way, by this point, I have 14 calls waiting in line at one time because I couldn't get her off the phone. Happy flippin Tuesday, everyone. Happy motherflippin Tuesday.